Frequently Asked Questions

Have a question about your order, customization, materials, or shipping? Here are answers to some of our most common questions. If you don't see what you're looking for, feel free to contact us — we're happy to help.

Do you accept custom designs or business logos?

Absolutely! Custom work is what we do. We can engrave your logo, artwork, text, or custom design on many of our products, including wood coasters, rubber stamps, ornaments, wood tags, puzzles, and more.

You can upload your design when ordering or contact us if you'd like to discuss your idea first.

What file types do you accept for logos and custom artwork?

For the best engraving results, we prefer high-resolution black-and-white PNG, SVG, PDF, or other vector artwork.

Don't have the perfect file? No problem. Send us the best version you have and we'll let you know if it will work with your order.

Can I see a proof before my custom order is made?

Yes. We're happy to provide a digital proof upon request, and we'll also contact you if we need approval or clarification before production.

For custom designs that require approval, we won't begin production until the design is approved.

How long does it take to make my order?

Most orders are handcrafted and ready to ship within 3–5 business days.

Large bulk orders, highly customized designs, and orders placed during busy seasons may require additional production time. If you have a specific deadline, contact us before ordering and we'll let you know what we can accommodate.

Do you offer bulk or corporate pricing?

Yes! We specialize in custom bulk orders for businesses, corporate gifts, events, weddings, organizations, and promotional products.

Bulk pricing is available on many products, including custom logo coasters, ornaments, wood tags, and rubber stamps.

What materials do you use?

We work primarily with walnut, maple, and cherry, along with other quality wood materials selected for specific products.

Every item is cut, engraved, assembled, and/or finished in our Tulsa, Oklahoma workshop using precision laser equipment.

Are your products handmade in the USA?

Yes. Luna Woodworks is a small family-owned business in Tulsa, Oklahoma. Our products are designed, personalized, engraved, and finished in our workshop.

We take pride in creating custom products individually rather than mass-producing generic gifts.

Are your wood products environmentally friendly?

Sustainability is important to us. We prioritize responsibly sourced wood materials and work to reduce unnecessary plastic in our packaging whenever possible.

We also support reforestation and conservation efforts as part of our commitment to making Luna Woodworks a more sustainable small business.

Will my wood item look exactly like the photos?

Because wood is a natural material, grain patterns, color, knots, and other characteristics will vary from piece to piece. Walnut, cherry, and maple can also naturally vary in shade.

These variations are part of what makes every wood product unique.

What if my order arrives damaged?

We carefully package every order, but occasionally damage can happen during shipping.

If your item arrives damaged, contact us as soon as possible and include photos of the item and packaging. We'll work with you to make it right.

Can I include a gift message?

Yes! Leave your gift message during checkout and we'll be happy to include it with your order.

We do not include pricing information inside the package.

Do you ship internationally?

At this time, we ship within the United States only.

Can you rush an order?

Sometimes! Rush availability depends on the product, quantity, current production schedule, and your delivery location.

If you have an upcoming wedding, event, birthday, corporate event, or other deadline, contact us before ordering with the date you need your order. We'll let you know what's possible.

Returns & Refunds

Because many of our products are personalized and made specifically for you, we are unable to accept returns or exchanges on custom or personalized items unless the item arrives damaged, defective, or we made an error with your order.

Custom & Personalized Items

Custom and personalized products are made specifically for each customer and are considered final sale. Please carefully review all names, dates, wording, and other personalization details before submitting your order.

We are not responsible for spelling, grammar, or other errors provided by the customer during ordering.

Non-Personalized Items

Unused, non-personalized items may be returned within 30 days of delivery. Items must be returned in their original condition.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Original shipping charges are non-refundable.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible. Photos of the item and packaging may be requested so we can determine the best way to make it right.

Depending on the situation, we may provide a replacement or refund at no additional cost to you.

Order Cancellations

Because we often begin working on custom orders shortly after they are placed, cancellations are not guaranteed. If you need to cancel an order, please contact us as soon as possible.

Once production has begun on a personalized or custom item, the order cannot be canceled.

Returns

Before returning an eligible item, please contact us for return instructions. Returns sent without prior authorization may not be accepted.

Refunds for approved returns will be issued to the original payment method after the returned item has been received and inspected.

Still have a question?

We'd love to help. Contact Luna Woodworks with questions about custom designs, bulk orders, product options, or an upcoming project.

Handcrafted and personalized in Tulsa, Oklahoma.