Frequently Asked Questions

❓ Do you accept custom designs or logos?

Yes! We specialize in custom work. For rubber stamps, coasters, ornaments, and puzzles, you can upload your logo or design during checkout or message us directly. We’ll confirm everything with you before production.

❓ What file types do you accept for custom stamps or engravings?

We prefer high-resolution black-and-white PNG, SVG, or PDF files. Vector files are ideal. If you’re unsure, send what you have and we’ll let you know if it works.

❓ How long does it take to receive my order?

Most orders ship within 3–5 business days. Bulk or custom designs may take longer depending on complexity. If you’re in a rush, let us know — we’ll do our best to accommodate!

❓ Do you offer bulk or wholesale pricing?

Yes! We offer discounts for large or corporate orders, especially for coasters, ornaments, and stamps. Reach out for a custom quote.

❓ What materials do you use?

We use high-quality, sustainable hardwoods like walnut, maple, and cherry. All items are engraved or cut using precision laser equipment in Tulsa, Oklahoma.

❓ Can I preview my custom design before it’s made?

Absolutely. We’ll send a proof upon request, or if we need to verify logo clarity. Nothing gets made until it’s approved by you.

❓ What if my item arrives damaged?

We carefully package everything, but if something breaks in transit, contact us right away with a photo and we will make it right!

❓ Can I include a gift message or custom note?

Yes! Just leave your message at checkout and we’ll include it with your order — no pricing info is ever included in the box.

❓ Do you ship internationally?

Currently, we ship within the U.S. only.